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Store Policies

Your Statutory rights are not affected by any of the following store policies.

Ordering Online

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

We encourage you to feel comfortable using your credit card to conduct commerce on our site. If you wish, you may also send us a Postal Order or a personal cheque. Personal cheques will delay your order as we must wait for your funds to clear before we ship any merchandise.

Please allow an additional 7-10 business days for shipping of your merchandise if paid by personal cheque. To order by cheque, print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to:

Units 1-2, Rees Farm, Old Packards Lane, Wormingford, Essex. CO6 3AH

Terms and Conditions

Please read this section in full before contacting us to return an order. This will allow us to deal with your query quickly and efficiently.

Terms and Conditions

1. These terms and conditions apply to all contracts for the sale of goods or supply of services between A1 Coffee Ltd ("A1coffee") and our customers and set out the basis upon which A1coffee agrees to sell goods or supply services to our customers. You should read these terms and conditions carefully before you place your order. By placing your order you will be deemed to have read and accepted these terms and conditions and to be making an offer to purchase the goods or services subject to these terms and conditions.
2. These terms and conditions apply to all contracts for the sale of goods or supply of services by A1coffee to the exclusion of all and any other terms and conditions or representations including any verbal or written terms or conditions or representations however and by whomsoever made and supersede any other verbal or written terms and conditions or representations.

2). Ordering

1. By placing your order you accept that these terms and conditions apply. Sometimes due to factors beyond our control such as for example, foreign exchange fluctuations, changes in taxes and duties or increased labour or manufacturing charges, the price given on our website or in our brochures may change before the goods are dispatched to you. If this happens we will contact you and advise you of the price whereby you may cancel the order if you wish to do so. No verbal quotation or estimate will be binding on A1coffee. All charges and prices will be subject to vat at the prevailing rate. A vat invoice will be provided with the goods.

3). Availability

1. All goods displayed in our showrooms, brochures or on our website are subject to availability. If the goods you require are out of stock or are no longer available we may suggest alternatives.

4). Delivery

1. Most of our deliveries can be made on the next working day after ordering. Whilst we will always do our best to ensure that deliveries take place within a reasonable period of time and within the time scale specified, a delay may sometimes occur which is entirely beyond our control. You are not entitled to cancel the order because of a delay in delivery unless the delay has been protracted and unreasonable.
2. All orders will be delivered to the address given at the time of ordering. Any change to the delivery address may result in a delay in delivery and an administration charge.
3. It is your responsibility to ensure that someone is available to accept delivery of the goods at the agreed delivery date. If the goods cannot be delivered you may be charged a re-delivery fee.
4. All deliveries are one man deliveries to ground floor level UK mainland addresses. All delivery charges are calculated on this basis. If you have any requirements over and above this you must notify us when you place your order and a higher delivery charge may be made.
5. It is your responsibility to ensure that the goods will fit the delivery premises and to check the dimensions of the delivery address for access, including all doors, corridors, stairs and corners. A1coffee will not accept any responsibility for any loss or damage due to inaccessibility or failure of the delivery.
6. You must unpack the goods and inspect them before the delivery is completed and the driver leaves. If there is any damage to the goods or there are any missing parts or the goods supplied are not in accordance with your order you must make a note of this on the delivery note and you must also notify us immediately. You are not entitled to refuse the delivery on the grounds that part of the order is missing or is incorrect. In the absence of any comment on the delivery note it will be deemed that the goods were delivered in satisfactory condition and in accordance with your order.
7. You must not use, fit or install any damaged or incorrectly supplied goods whether notified to us or not. If you do, you will be deemed to have accepted the goods and A1coffee will accept no further responsibility in relation to such goods. A1coffee will give no warranty in respect of any damaged or incorrectly supplied goods which are used or installed by you.
8. A1coffee cannot accept any responsibility for any loss or damage as a result of late or delayed delivery of the goods.
9. Risk in the goods passes to you on delivery and it is your responsibility to insure the goods from then.

5). Unwanted goods

1. Should A1coffee agree to the return of any goods you are responsible for arranging the return delivery. A1coffee will advise the return delivery address You will also be charged a restocking fee of 25% of the invoiced amount of the returned goods plus vat. Specially ordered or bespoke goods may be subject to additional charges at A1coffee's discretion. This is because it is unlikely that we will be able to sell the goods to another buyer at full price. Refunds will only be paid after A1coffee have inspected the returned goods and after deduction of collection and restocking charges and the cost of repairing any damage or replacing missing items.

6). Warranties

1. A1coffee guarantees all goods supplied to UK mainland addresses (except refurbished or second hand goods in respect of which there is no warranty unless this is confirmed in writing) against defective parts and workmanship for a period of 12 months (or such period as is confirmed in writing by us) from the date of delivery provided that the goods have been installed, serviced and maintained in accordance with the manufacturer's specification and used in accordance with the manufacturer's instructions. When a product is sold with a "Back to Base" warranty it is the responsibility of the customer to return the equipment to A1coffee. If the equipment is found to be covered under warranty, subject to the applicable terms & conditions, A1coffee will arrange for the equipment to be repaired and returned.
2. This warranty does not cover normal wear and tear or where the goods have not been used for the purpose for which they were intended by the manufacturer. This warranty will not apply if the goods have been altered, damaged, misused or disassembled or if any of the seals have been broken or tampered with or where the goods have been damaged by smoke, fire or water. This warranty will also be void if the breakdown is due to lime scale.
3. Unless otherwise stated, Ex display and second hand or refurbished goods are sold as seen and no warranty in respect of such goods (if given) will extend to scratches, dents, corrosion or colour fluctuations.
4. Warranty Inspections. In the event of a failure or breakdown of the goods supplied within the warranty period you must inform us as soon as you become aware of the defect or failure and in any event before the expiry of the warranty period. A1coffee will not accept responsibility for any defect or failure of the goods notified after the expiry of the warranty period whenever the defect or failure occurred.
5. We reserve the right to require a debit or credit card or other payment in advance before arranging a warranty inspection. The payment will be refunded if the fault is covered by the warranty but we will retain the payment if the fault or defect is not covered by warranty or the fault has been caused by incorrect installation, damage, misuse or lack of maintenance including descaling and cleaning.
6. If the defect or failure of the goods falls within the terms of this warranty we will repair the goods or replace them at our discretion.
7. All inspections and repairs carried out during the warranty period must be carried out by an engineer authorised by us. Any work carried out by anyone other than an authorised engineer will immediately invalidate this warranty whether or not the fault or defect would otherwise be covered by the terms of this warranty and A1coffee will accept no responsibility in respect of any charges for labour, parts or repairs carried out by anyone other than our authorised engineer.
8. This warranty is personal to the original purchaser of the goods and is not transferable.
9. A1coffee will not under any circumstances accept any liability or responsibility for any loss of goods, trade, product or any other consequential loss which might arise out of or as a result of any defect or failure of the goods supplied.
10. A1coffee will not under any circumstances accept any liability for call out charges or for charges for repairs where no fault has been found with the goods supplied or where the fault is not covered by this warranty or where the call out charge or repair charges are submitted by anyone other than our authorised engineer.
11. Nothing in this warranty will serve to increase or extend the warranty given to A1coffee by the manufacturer of the goods supplied and A1coffee's liability under this warranty is limited in scope and extent to the terms of the warranty given to us by the manufacturer of the goods supplied.

7). Suitability of the Goods

1. Goods are not supplied on a trial basis. It is your responsibility to ensure that the goods that you order are suitable for your requirements and the purpose for which you intend to use them before you place your order. It is your responsibility to ensure that drainage and all power supplies and connections are appropriate for the goods supplied and that water softeners are fitted in hard water areas. All electrical goods should be installed by a qualified fitter. Machine parts and spares should only be ordered when you are confident that the parts you are purchasing are suitable and compatible with your equipment. It is your responsibility to determine this, and therefore A1 Coffee Ltd have no obligation to refund either partially or in full any monies paid for such items ordered in error. A1coffee will accept no liability for damage to goods or any other liability or loss caused by incorrect fitting or installation.
2. We take all reasonable care to ensure that all descriptions, details and specifications are accurate. However, all sizes, colours, dimensions and measurements should be treated as being approximate and full detailed specifications are available on request.

8). Governing Law

1. This contract is subject to the law of England and Wales and is subject to the jurisdiction of the courts of England and Wales.
2. A1coffee will have no liability to you for any failure in supply or delivery of goods or services that is caused by any event or circumstance that is beyond our reasonable control including but without limitation war, flood, fire, industrial action or disputes.

Company Registration Information Registered Office Address:

A1 Coffee Ltd
82 East Hill
Colchester,
Essex
CO1 2QW
UK - England & Wales
Registered in England and Wales No. 6831549