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Delivery Information

Where do you deliver to?

The shopping cart on this website can process orders for delivery to England, Wales, Scottish Lowlands (zone 1 on the map above), Scottish Highlands and Islands (zone 2 on the map above), Channel Islands (Jersey and Guernsey only), Northern Ireland and the Republic of Ireland, France, The Netherlands and Spain (mainland only). The rates for these areas are calculated in the shopping cart. Please note that deliveries to France, The Netherlands and Spain can only be made to business addresses.

We also deliver to customers in the following countries and territories (please call or mail us for a delivery rate as it will be dependant on the weight of the order and the exact destination): Austria, Belgium, Bulgaria, Channel Islands (Herm, Sark and Alderney), Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, Germany, Gibraltar, Greenland, Hungary, Iceland, Isle of Man, Kazakhstan, Latvia, Lithuania, Luxembourg, Malta, Monaco, Poland, Portugal (except the Azores and Madeira), Russia, Slovakia, Slovenia, South Africa, Sweden, Switzerland.

Please note that cleaning agents and milk products cannot be exported outside the UK. Coffee machines, water boilers and other electrical items cannot be exported outside of the UK and Irish Republic. Please see our store policies for further details regarding returns and exchanges.

What are your delivery rates?

With the exception of Coffee Club items that are delivered free, our delivery prices are flat rates and don’t increase with the weight of the order, making it cost-effective to ship large quantities of coffee, etc, without paying huge prices. Our pricing is as follows:

Orders up to £50

England, Wales, Scottish Lowlands - £6.95, Northern Ireland - £14.95, Scottish Highlands and Islands - £21.50, Republic of Ireland - £19.95, France - £21.50, Netherlands - £25.00, Spain (Mainland Only) - £32, Other Countries – Call for details.

Orders Over £50

England, Wales, Scottish Lowlands - Free, Northern Ireland - £8.95, Scottish Highlands and Islands - £15.95, Republic of Ireland - £13.95, France - £21.50, Netherlands - £25.00, Spain (Mainland Only) - £32, Other Countries – Call for details.

We acknowledge that a flat fee delivery policy is not suitable for small amounts of coffee. We therefore offer a full range of coffee in small quantities, all with free UK delivery. See our Coffee Club section for the full range of these products.

Is there anything else I should know?

We use a national courier service for all our deliveries. Deliveries are not made on Saturdays or Sundays. All deliveries require a signature, so please ensure the delivery address is one where a delivery can be accepted. We are unable to leave goods outside unattended premises. Deliveries to France, The Netherlands and Spain are to business premises only.

Please read the delivery terms and conditions in our store policies page for detailed information. If you have any queries concerning your order, please do not hesitate to contact us.